Shipping policy
Shipping Policy
Thank you for visiting and shopping at PoCo Inspired.
Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
Orders are normally processed within 2-3 business days.
Excluding weekends, closed days, non regular business hours, or holidays.
FOR EXAMPLE:
If you place and order ---
Friday at 10pm --- ( we are closed at that time )
It may not be processed until the following business day - which would be Monday
If this also happens to be a long weekend ( a Monday for example )
Then your order will not be processed until at least Tuesday
Based on the above criteria
Orders are processed in the order that they are received, and within the confines of the above criteria.
Because we operate a bricks & mortar retail store, any items that you see online are taken from our current inventory on the retail floor.
Our in store customers take precedence over online orders.
This means that the items that you order MAY become unavailable to you because someone may have bought the same item in person, in the store on a weekend.
And/or - if someone else purchased the same online, earlier than you did, then their order is processed first.
This may mean that the item you ordered is then out of stock.
Especially if there is low stock availability.
Sometimes, someone will even come in to the store and buy out all of the stock on hand.
We may contact you to see if a substitution will work for you.
or
We may simply issue a refund for the item (s) depending on availability.
If we or the shipping company are experiencing a high volume of orders, shipments may be delayed.
This is beyond our control.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
PoCo Inspired ships to addresses within Canada and the U.S.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)
( if applicable ).
The tracking number should be active within 24 hours.
Customs, Duties and Taxes
PoCo Inspired is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
PoCo Inspired is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Undeliverable
While we will do our best to work with you.
PoCo Inspired is not responsible for any undeliverable items.
If a package if undeliverable for ANY reason and sent back to us, we may refund your original purchase price,
But we WILL deduct the shipping cost from your total.
When this happens, we are charged shipping BOTH ways.
Shipping charges are NOT refundable.
So to be clear, we WILL deduct the shipping charges incurred BOTH ways, from your refund.
Does not qualify
While the majority of our items count towards our free shipping, some do not qualify.
Oversized items do NOT qualify.
Oversized items are expensive to ship.
This is due to the shipping charged by shipping providers, NOT us.
Most of the time you will see the oversized shipping charges explained on the page containing the oversized item.
You can view our oversized shipping poloicy here https://pocobeads.com/pages/oversize-1
SOMETIMES one may slip through and get missed.
Usually though, it is still caught by our shipping system.
So it will still be added at checkout.
Subscription boxes do NOT qualify.
Unless you chose a one time only option, the boxes are a recurring charge.
The shipping ( which ever method you chose ) is part of the subscription.
It cannot be seperated from the rest of the order.
They are usually shipped seperately.
Please know that this is all automated.
And as hard as we try, nothing is ever perfect, and always a work in progress.
If you have an order that combines any of the items that do not qualify under the free shipping
We MAY at our discretion - and only when possible - combine shipping and possibly refund some of the shipping charges.